Orders & Shipping
How long does shipping take?
Standard shipping within the US is completely FREE and takes 5–8 business days. Processing takes 24–48 hours, and you will receive full tracking updates via email.
Do you ship internationally?
Currently, we focus primarily on the US market to ensure the fastest delivery times and free shipping. Please check availability at checkout for select international destinations.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package in real-time directly on our website.
Can I change or cancel my order after placing it?
We process orders quickly to get them to you as fast as possible. Changes or cancellations must be requested within 24 hours of purchase. Please contact us immediately at our support email.
Returns & Refunds
What is your return policy?
We offer a 30-Day Money-Back Guarantee. We accept returns within 30 days of delivery for items in their original packaging. Your satisfaction is our top priority.
How long does a refund take?
Once we receive and inspect your returned device, refunds are processed within 5–7 business days back to your original payment method.
What if my item arrived damaged or defective?
We stand behind our quality. If your device arrives damaged or defective, please contact us within 7 days of delivery with a quick photo, and we will send a brand-new replacement at absolutely no cost to you.
3D EMS Eye Massager
How does the 3D EMS Eye Massager work?
It is 100% safe, non-invasive, and completely painless. You will feel a soothing warmth and a very mild, pleasant tingling sensation under the skin, which means the microcurrents are actively working to restore skin elasticity.
How often should I use it to see results?
For optimal results, we recommend using it for just 5 minutes a day as part of your morning or nightly skincare routine. Most users notice fresher, less puffy eyes after the very first session, with significant dark circle reduction in 2-3 weeks.
Is it rechargeable and travel-friendly?
Yes! The device features a sleek, cordless, and lightweight design. It is fully rechargeable via USB, making it perfect for your daily routine at home or while traveling.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are fully secured with SSL encryption.
Is it safe to shop on GORLYBEY?
Absolutely. Our store is powered by Shopify, one of the most trusted and secure e-commerce platforms in the world. Your personal and payment information is always protected.
Still have questions?
Don't hesitate to reach out — we're happy to help. Contact us through our Contact page or email us, and our team will get back to you within 1–2 business days.